Shipping policy
At Pratha Spices, we are committed to delivering your orders in a timely and reliable manner across India. Please review our shipping policy below for complete details.
1. Shipping Charges
We offer simple and transparent shipping rates:
- A flat shipping fee of ₹49 is applicable on orders below ₹299
- Free shipping is available on all orders above ₹299
2. Order Processing & Dispatch
- All orders are processed within 24–48 hours of confirmation
- Orders are shipped on business days (excluding Sundays and public holidays)
3. Estimated Delivery Time
- Orders are typically delivered within 2–5 business days
- Delivery timelines may vary depending on the delivery location and courier service availability
4. Order Tracking
- Once your order is shipped, you will receive a tracking link (AWB number) via SMS and/or email
- Customers can use this link to track their shipment status in real-time
For any assistance, please contact us at:
📧 support@prathaspices.com
5. Multiple Shipments
In certain cases, orders containing multiple products may be shipped separately to ensure faster delivery. Each shipment will have its own tracking details.
6. Delays in Delivery
While we strive to meet the estimated delivery timelines, delays may occur due to:
- Unforeseen courier or logistics issues
- Weather conditions
- Delivery to remote or non-serviceable areas
We appreciate your understanding and patience in such circumstances.
7. Lost or Damaged Shipments
If your order is:
- Lost during transit, or
- Delivered in a damaged condition
Please notify us within 48 hours of delivery by contacting our support team with relevant details and proof (such as images or videos).
We will review the issue and provide a suitable resolution, including replacement where applicable.
8. Contact Information
For any shipping-related queries or concerns, please reach out to us:
Pratha Spices
The Taste of Tradition