FAQ's

We’re here to make your experience smooth and worry-free. If you still have questions, feel free to contact us at support@prathaspices.com

🛒 Orders & Delivery

Q: Do you offer Cash on Delivery (COD)?
A: Yes, Cash on Delivery is available on most orders across India.

Q: How long will my order take to arrive?
A: Orders are usually delivered within 2–5 business days, depending on your location.

Q: Do you offer free shipping?
A: Yes, we offer free shipping across India on eligible orders.

 

📦 Product & Quality

Q: Are your spices pure and free from additives?
A: Absolutely. All Pratha spices are 100% pure, hygienically processed, and free from preservatives or adulteration.

Q: Where are your spices sourced from?
A: Our spices are sourced directly from farmer communities in Vidarbha, ensuring freshness, quality, and fair practices.

 

🔄 Returns & Support

Q: Can I return a product if there’s an issue?
A: Yes, we offer a 5-day return or replacement in case of damaged or incorrect products.

Q: How can I contact support?
A: You can email us at support@prathaspices.com or reach out via WhatsApp/phone for quick assistance.

 

💳 Payments & Security

Q: What payment methods do you accept?
A: We accept UPI, debit/credit cards, net banking, and Cash on Delivery.

Q: Is it safe to make payments on your website?
A: Yes, all transactions are 100% secure and encrypted.

 

🧾 Order Tracking & Cancellation

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via SMS/email.

Q: Can I cancel my order?
A: Yes, orders can be cancelled within 12 hours of placing the order by contacting our support team.